Privacy Policy

Privacy Policy

Last Updated: 01.01.25

The Scentmatic Vendor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vending machines, website, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information Collected from Vending Machines

  • Transaction Data: When using our vending machines, we collect payment-related details such as card transactions and payment confirmations.
  • Machine Usage Data: We may track product selection trends, error reports, and machine performance data to improve our service.

1.2 Information Collected from Our Website

  • Contact Information: When you contact us via forms, we may collect your name, email address, and phone number.
  • Device & Usage Data: Our website may automatically collect IP addresses, browser type, and interaction data to enhance your experience.

1.3 Payment Information

  • Payments made via vending machines are processed securely through third-party payment providers. We do not store card details or other sensitive financial information.

2. How We Use Your Information

We use collected information to:

  • Process transactions and ensure seamless vending machine functionality.
  • Improve our machines and website by analyzing usage trends.
  • Respond to customer inquiries and provide support.
  • Enhance security and prevent fraudulent transactions.
  • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or trade personal data. However, we may share necessary information with:

  • Payment providers to process transactions securely.
  • Technical support teams to resolve machine or service issues.
  • Legal authorities if required by law or in response to fraud investigations.

All third-party partners are required to comply with strict data protection standards.

4. Data Security

We take security seriously and implement measures to protect your data:

  • Secure Payment Processing: Transactions are encrypted and processed through PCI-compliant payment providers.
  • Limited Data Collection: We do not store personal financial details from transactions.
  • Access Control: Only authorized personnel have access to business-related data.

Despite these measures, no system is completely foolproof. Customers should always ensure secure personal device use when making transactions.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience by remembering preferences.
  • Analyze website traffic and improve service performance.

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain transaction records for a limited time to comply with financial and legal obligations. Personal data collected via contact forms is stored only for as long as necessary to address inquiries.

7. Your Rights

You have the right to:

  • Access your personal data and request a copy.
  • Request deletion or correction of inaccurate information.
  • Opt-out of marketing communications if applicable.

For data-related requests, contact us at [Insert Contact Email].

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect service improvements or legal requirements. Any changes will be posted on this page with a revised date.

9. Contact Information

For questions about this Privacy Policy, please contact:

📧 Email: contact@scentmatic.co.uk
📍 Address: 7B Quarry Park Road, Quarry Bank, DY5 2DD, United Kingdom

By using The Scentmatic Vendor services, you acknowledge and agree to this Privacy Policy.